Prestigio 4 Diamond 10.1 User Manual download pdf (Page 56)

USER MANUAL MultiPad PMP7110D3G

18. Troubleshooting

The display shows BLOCKED when you switch on the tablet

Somebody tried to use your tablet but did not know the PIN code nor the

unblocking code (PUK). Contact your service provider.

The display shows IMSI failure

This problem is related to your subscription. Contact your operator.

The network symbol is not displayed

The network connection is lost. Either you are in a radio shadow (in a tunnel or between tall

buildings) or you are outside the network coverage area. Try from another place, try to reconnect

to the network (especially when abroad), or contact your network operator for assistance/

information.

The touch screen responds slowly or improperly

If your device has a touch screen and the touch screen is not responding properly, try the

following:

- Remove any protective covers from the touch screen. Protective covers may prevent the

device from recognising your inputs and are not recommended for touch screen devices.

- Ensure that your hands are clean and dry when tapping the touch screen.

- Restart your device to clear any temporary software bugs.

- Ensure that your device software is upgraded to the latest version.

- If the touch screen is scratched or damaged, take it to your local dealer.

Your battery seems to over heat

You might be using a charger that was not intended for use with your tablet. Make sure you always

use the authentic accessory shipped with your tablet.

Your tablet does not display the phone numbers of incoming calls

This feature is network and subscription dependent. If the network does not send the caller’s

number, the phone will display Call 1 or Withheld instead. Contact your operator for detailed

information on this subject.

You can not send text messages

Some networks do not allow message exchanges with other networks. First check that you have

entered the number of your SMS centre, or contact your operator for detailed information on this

subject.

You can not receive and/or store JPEG pictures

A picture may not be accepted by your tablet if it is too large, if its name is too long, or if it does

not have the correct file format.

You feel that you have missed some calls

Check your call divert options.

When charging, the battery icon shows no bar and the outline is flashing

Only charge the battery in an environment where the temperature does not go below 0°C (32°F) or

above 45°C (113°F). In other cases please contact your tablet supplier.

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Prestigio 4 Diamond 10.1 User Manual Page 56